/* Ticketsystem – Apple-Stil: ruhige Flächen, große Radien, Systemschrift, Glas-Seitenleiste */
.tk,.tkd{--t-bg:#f5f5f7;--t-card:#fff;--t-line:#e5e5ea;--t-text:#1d1d1f;--t-sub:#6e6e73;--t-blue:#007aff;--t-green:#34c759;--t-orange:#ff9500;--t-red:#ff3b30;--t-yellow:#ffcc00;--t-fill:#f2f2f7;--t-glass:rgba(250,250,252,.78);
  font-family:-apple-system,BlinkMacSystemFont,"SF Pro Text","Segoe UI Variable","Segoe UI",system-ui,Roboto,sans-serif;font-size:13.5px;color:var(--t-text);-webkit-font-smoothing:antialiased}
.tk{display:grid;grid-template-columns:230px minmax(320px,430px) 1fr;height:calc(100vh - 82px);min-height:520px;background:var(--t-bg);border-radius:14px;overflow:hidden;border:1px solid var(--t-line)}
body.dark .tk,body.dark .tkd{--t-bg:#000;--t-card:#1c1c1e;--t-line:#38383a;--t-text:#f5f5f7;--t-sub:#98989d;--t-blue:#0a84ff;--t-green:#30d158;--t-orange:#ff9f0a;--t-red:#ff453a;--t-yellow:#ffd60a;--t-fill:#2c2c2e;--t-glass:rgba(28,28,30,.8)}
#tab-tickets{padding:10px 12px}
.tk *,.tkd *{box-sizing:border-box}
.tk button,.tkd button{font:inherit;color:inherit;cursor:pointer}
.tk-nav{background:var(--t-glass);backdrop-filter:saturate(180%) blur(20px);-webkit-backdrop-filter:saturate(180%) blur(20px);border-right:1px solid var(--t-line);padding:14px 10px;overflow:auto;display:flex;flex-direction:column;gap:2px}
.tk-new{background:var(--t-blue);color:#fff;border:0;border-radius:10px;padding:9px 12px;font-weight:600;margin-bottom:10px;box-shadow:0 1px 2px rgba(0,0,0,.15)}
.tk-new:hover{filter:brightness(1.07)}
.tk-h{font-size:11px;font-weight:600;color:var(--t-sub);padding:12px 10px 4px}
.tk-v{display:flex;align-items:center;gap:8px;border:0;background:none;text-align:left;padding:7px 10px;border-radius:8px}
.tk-v:hover{background:var(--t-fill)}
.tk-v.on{background:var(--t-blue);color:#fff}
.tk-v .n{margin-left:auto;font-size:12px;color:var(--t-sub);font-variant-numeric:tabular-nums}
.tk-v.on .n{color:rgba(255,255,255,.85)}
.tk-v .ic{width:18px;text-align:center}
.tk-kpi{margin-top:auto;padding:12px 10px;border-top:1px solid var(--t-line);font-size:12px;color:var(--t-sub);display:grid;gap:4px}
.tk-kpi b{color:var(--t-text);font-size:15px}
.tk-list{background:var(--t-card);border-right:1px solid var(--t-line);display:flex;flex-direction:column;min-width:0}
.tk-bar{padding:12px;display:grid;gap:8px;border-bottom:1px solid var(--t-line)}
.tk-bar h2{margin:0;font-size:20px;font-weight:700;letter-spacing:-.2px}
.tk input,.tk select,.tk textarea,.tkd input,.tkd select,.tkd textarea{font:inherit;color:var(--t-text);background:var(--t-fill);border:1px solid transparent;border-radius:9px;padding:8px 10px;outline:none;width:100%}
.tk input:focus,.tk select:focus,.tk textarea:focus,.tkd input:focus,.tkd select:focus,.tkd textarea:focus{border-color:var(--t-blue);box-shadow:0 0 0 3px rgba(0,122,255,.2)}
.tk-f{display:flex;gap:6px}
.tk-f select{padding:6px 8px;font-size:12.5px}
.tk-rows{overflow:auto;flex:1}
.tk-row{display:block;width:100%;text-align:left;background:none;border:0;border-bottom:1px solid var(--t-line);padding:11px 14px 11px 18px;position:relative}
.tk-row:hover{background:var(--t-fill)}
.tk-row.on{background:rgba(0,122,255,.1)}
.tk-row::before{content:"";position:absolute;left:6px;top:12px;bottom:12px;width:4px;border-radius:2px;background:var(--p,var(--t-sub))}
.tk-row.p-kritisch{--p:var(--t-red)}.tk-row.p-hoch{--p:var(--t-orange)}.tk-row.p-mittel{--p:var(--t-yellow)}.tk-row.p-niedrig{--p:var(--t-green)}
.tk-r1{display:flex;gap:8px;align-items:center;color:var(--t-sub);font-size:12px}
.tk-r1 .num{font-variant-numeric:tabular-nums;font-weight:600}
.tk-r1 .sp{flex:1}
.tk-r2{font-weight:600;margin:2px 0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.tk-r3{color:var(--t-sub);font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.tk-pill{display:inline-block;border-radius:20px;padding:2px 9px;font-size:11.5px;font-weight:600;background:var(--t-fill);color:var(--t-sub);white-space:nowrap}
.tk-pill.s-neu{background:rgba(0,122,255,.14);color:var(--t-blue)}
.tk-pill.s-zugewiesen,.tk-pill.s-in_bearbeitung{background:rgba(88,86,214,.15);color:#5856d6}
body.dark .tk-pill.s-zugewiesen,body.dark .tk-pill.s-in_bearbeitung{color:#9e9cff}
.tk-pill.s-wartend_carrier,.tk-pill.s-wartend_kunde{background:rgba(255,149,0,.16);color:#c76e00}
body.dark .tk-pill.s-wartend_carrier,body.dark .tk-pill.s-wartend_kunde{color:var(--t-orange)}
.tk-pill.s-geloest,.tk-pill.s-geschlossen{background:rgba(52,199,89,.16);color:#1f8a3b}
body.dark .tk-pill.s-geloest,body.dark .tk-pill.s-geschlossen{color:var(--t-green)}
.tk-pill.p-kritisch{background:rgba(255,59,48,.15);color:var(--t-red)}.tk-pill.p-hoch{background:rgba(255,149,0,.16);color:#c76e00}
.tk-sla{font-size:11.5px;font-weight:600;font-variant-numeric:tabular-nums;color:var(--t-sub)}
.tk-sla.warn{color:#c76e00}.tk-sla.breach{color:var(--t-red)}.tk-sla.done{color:var(--t-green)}
.tk-empty{padding:40px 20px;text-align:center;color:var(--t-sub)}
.tk-empty b{display:block;font-size:15px;color:var(--t-text);margin-bottom:4px}
.tk-detail{overflow:auto;background:var(--t-bg);min-width:0}
.tk-dh{background:var(--t-card);padding:16px 22px 0;border-bottom:1px solid var(--t-line);position:sticky;top:0;z-index:5}
.tk-dh .top{display:flex;gap:8px;align-items:center;color:var(--t-sub);font-size:12.5px;flex-wrap:wrap}
.tk-dh h2{margin:6px 0 10px;font-size:22px;font-weight:700;letter-spacing:-.3px;line-height:1.2}
.tk-acts{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:12px}
.tk-b{border:0;border-radius:9px;padding:7px 14px;background:var(--t-fill);font-weight:600;font-size:13px}
.tk-b:hover{filter:brightness(.96)}
.tk-b.blue{background:var(--t-blue);color:#fff}.tk-b.green{background:var(--t-green);color:#fff}.tk-b.red{color:var(--t-red)}
.tk-b:disabled{opacity:.5;cursor:default}
.tk-seg{display:inline-flex;background:var(--t-fill);border-radius:9px;padding:2px}
.tk-seg button{border:0;background:none;padding:5px 11px;border-radius:7px;font-size:12.5px;font-weight:500;color:var(--t-sub)}
.tk-seg button.on{background:var(--t-card);color:var(--t-text);box-shadow:0 1px 3px rgba(0,0,0,.18);font-weight:600}
.tk-tabs{display:flex;gap:2px}
.tk-tabs button{border:0;background:none;padding:9px 14px;font-weight:500;color:var(--t-sub);border-bottom:2px solid transparent}
.tk-tabs button.on{color:var(--t-blue);border-color:var(--t-blue);font-weight:600}
.tk-body{padding:18px 22px 40px;display:grid;gap:14px;max-width:920px}
.tk-card{background:var(--t-card);border-radius:14px;padding:16px 18px;box-shadow:0 1px 2px rgba(0,0,0,.05)}
.tk-card h4{margin:0 0 10px;font-size:13px;font-weight:600;color:var(--t-sub)}
.tk-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(210px,1fr));gap:12px}
.tk label,.tkd label{display:grid;gap:4px;font-size:12px;color:var(--t-sub)}
.tk-kv{display:grid;grid-template-columns:150px 1fr;gap:6px 14px}
.tk-kv>div:nth-child(odd){color:var(--t-sub)}
.tk-bars{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.tk-bar2{height:6px;border-radius:3px;background:var(--t-fill);overflow:hidden;margin-top:6px}
.tk-bar2>i{display:block;height:100%;background:var(--t-green);border-radius:3px}
.tk-bar2>i.warn{background:var(--t-orange)}.tk-bar2>i.breach{background:var(--t-red)}.tk-bar2>i.paused{background:var(--t-sub)}
.tk-tl{display:grid;gap:10px}
.tk-ev{display:flex;gap:8px;color:var(--t-sub);font-size:12.5px;align-items:baseline}
.tk-ev::before{content:"";width:7px;height:7px;border-radius:50%;background:var(--t-line);flex:none;transform:translateY(-1px)}
.tk-ev time{margin-left:auto;white-space:nowrap;font-size:11.5px}
.tk-msg{border-radius:16px;padding:10px 14px;max-width:88%;white-space:pre-wrap;word-break:break-word;line-height:1.4}
.tk-msg .m{font-size:11.5px;opacity:.75;margin-bottom:3px;font-weight:600}
.tk-msg.note{background:rgba(255,204,0,.2);align-self:flex-start}
.tk-msg.in{background:var(--t-fill);align-self:flex-start;border-bottom-left-radius:5px}
.tk-msg.out{background:var(--t-blue);color:#fff;align-self:flex-end;margin-left:auto;border-bottom-right-radius:5px}
.tk-msg.out a{color:#fff}
.tk-file{display:inline-flex;gap:6px;align-items:center;background:rgba(0,0,0,.07);border-radius:8px;padding:3px 9px;margin:6px 6px 0 0;font-size:12px;text-decoration:none;color:inherit}
.tk-msg.out .tk-file{background:rgba(255,255,255,.22)}
.tk-comp{display:grid;gap:8px}
.tk-comp textarea{min-height:76px;resize:vertical}
.tk-comp .row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.tk-cat{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:8px}
.tk-cat button{border:2px solid transparent;background:var(--t-fill);border-radius:12px;padding:10px 12px;text-align:left}
.tk-cat button.on{border-color:var(--t-blue);background:rgba(0,122,255,.1)}
.tk-cat b{display:block}.tk-cat span{font-size:11.5px;color:var(--t-sub)}
.tk-warn{background:rgba(255,149,0,.14);color:#a35a00;border-radius:10px;padding:8px 12px;font-size:12.5px}
body.dark .tk-warn{color:var(--t-orange)}
.dlg.tkwide{width:min(680px,100%)}
.tk-dlg{display:grid;gap:12px;padding:6px 4px}
.tk-dlg h3{margin:0;font-size:18px}
.tk-set{width:100%}
.tk-back{display:none}
@media(max-width:1100px){.tk{grid-template-columns:200px 1fr}.tk-detail{display:none;position:fixed;inset:0;z-index:60}.tk.open .tk-detail{display:block}.tk-back{display:inline-block}}
@media(max-width:720px){.tk{grid-template-columns:1fr;height:auto}.tk-nav{flex-direction:row;overflow:auto;padding:8px;border-right:0;border-bottom:1px solid var(--t-line)}.tk-nav .tk-h,.tk-kpi{display:none}.tk-v{white-space:nowrap}.tk-rows{max-height:70vh}.tk-kv{grid-template-columns:1fr}.tk-bars{grid-template-columns:1fr}}

.tk a.tk-b{color:inherit;text-decoration:none}
.tk a.tk-b.blue{color:#fff}
.tk-lbl{font-size:12px;font-weight:600;color:var(--t-sub)}